A Sunday evening request from one of our property management companies came in with basic information regarding one of their tenants heating.
After arranging a convenient time, we sent our gas safe engineer on the way to investigate the issue. Our engineer quickly identified that a pressure release valve was faulty and causing a leak from the radiator. The water leaking out of the radiator was filthy.
The leaking PRV was obviously causing pressure issues with the boiler, meaning the tenant was without heating or hot water.
As this was Sunday evening, we made safe the boiler, advised the tenant how to get a little hot water when he needed it and let him know that we would speak to the managing agents and arran
ge to come back as soon as possible.
We did exactly that, advised our clients that in the first instance the PRV needed to be replaced to allow the pressure to resume as normal in the boiler. We also advised that, considering the extremely dirty water coming out of the radiator, the system should be powerflushed. This will clean out the system leaving clean water running through the pipes, radiator and into the boiler, avoiding further damage in the future. We advised that although we believed it would be beneficial to go ahead with the powerflush, it was not a necessity and totally the landlords choice.
Within two days we were back on site, with our powerflush machine, and completed the job within a few hours.