Case Study: Plumbing Repair Service at Rosse Gardens

Background:

House Keep, a residential client located at Flat 83 Rosse Gardens, London, reported plumbing issues that required urgent attention. The reported problems included a leaky tap and a toilet flush mechanism that was sticking, leading to inconvenience and potential water waste.

Issues Reported:

1. Leaky Tap: The tap in the wash hand basin was leaking, which could lead to increased water bills and potential water damage if not addressed promptly.
2. Toilet Flush Mechanism Sticking: The flush mechanism of the toilet was not functioning smoothly, sticking often, which made it difficult to flush properly. This could lead to further issues with the toilet’s functionality and sanitation concerns.

Inspection and Findings:

Upon arrival at 11:00 AM on August 28, 2024, the field worker, Alex Cirstea, conducted a thorough inspection of the reported issues:

• Tap Leak: It was determined that the wash hand basin tap had worn-out washers and seals, leading to a consistent leak.
• Toilet Flush Mechanism: The siphon in the toilet cistern was found to be sticking due to wear and tear. It was identified that the entire siphon unit required replacement to restore normal flushing functionality.

The inspection revealed that both the taps and the siphon unit had aged significantly and could no longer provide reliable service.

Work Carried Out:

During the service, which lasted from 11:00 AM to 12:00 PM, the following tasks were completed:

1. Replacement of Wash Hand Basin Taps: The existing leaky taps were removed. New taps, suitable for the basin size and style, were installed to ensure no further leaks.
2. Replacement of Siphon in Toilet Cistern: The faulty siphon mechanism was removed from the toilet cistern. A new siphon, compatible with the toilet model, was installed. This addressed the issue of the flush sticking and ensured smooth operation.

Post-Service Notes:

After completing the service, the following notes were recorded:

• Completion Status: The service was successfully completed with all identified issues resolved.
• Recommendations: The field worker noted the need for regular maintenance checks to avoid similar issues in the future.
• Customer Satisfaction: The customer was informed about the work carried out and advised on how to maintain the new installations.

Visual Documentation:

Images were taken during and after the service to document the condition of the fixtures before and after the repair work:

• Image 1: Shows the front entrance of Rosse Gardens, indicating the job location.
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• Image 2: Displays the inside of the toilet cistern, highlighting the worn-out siphon that required replacement.
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• Image 3: Captures the wash hand basin and the replaced taps, ensuring there were no leaks post-repair.
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Conclusion:

The timely intervention and professional handling by AllServices4U ensured that the plumbing issues at Flat 83 Rosse Gardens were resolved efficiently. The service not only restored functionality but also prevented potential future damage due to leaks and faulty mechanisms. The client, House Keep, expressed satisfaction with the swift resolution and professionalism displayed by the field worker.

By addressing these common household plumbing issues promptly, AllServices4U demonstrated their commitment to providing reliable and effective maintenance services to their clients.