ESG Policy

We’re proud to be ISO 9001, ISO 14001, and ISO 45001 certified, SSIP accredited, and committed to the UK’s Net Zero 2050 pathway. Every boiler we service, every fire alarm we test, and every certificate we issue contributes to measurable ESG outcomes for our clients and their communities.

The Three Pillars of ESG

Our ESG framework is built on three interconnected pillars, each with clear commitments, measurable targets, and transparent reporting.

Environmental

Climate Action & Resource Efficiency

We’re committed to reducing our environmental footprint and helping our clients do the same. This means cutting carbon emissions, improving energy efficiency, minimising waste, and transitioning to sustainable technologies.

Social

People First

Resident safety is non-negotiable. We protect the people living in the buildings we maintain while supporting our workforce, local communities, and ethical supply chains.

Governance

Transparent & Accountable

We operate with integrity, maintain full regulatory compliance, and report openly on our performance. Our governance framework ensures accountability at every level.

Our Certifications & Accreditations

Independent verification matters. Our certifications demonstrate our commitment to quality, environmental responsibility, and health & safety excellence.

ISO Management System Certifications

SSIP & Pre-Qualification Schemes

Trade Body Memberships

Environmental Commitment

Reducing Our Environmental Impact

We recognise that property maintenance has environmental consequences—from the energy consumed by the systems we service to the waste generated by repairs and replacements. We’re committed to minimising these impacts while helping our clients meet their own sustainability targets.

Energy Management

Energy efficiency sits at the heart of our environmental strategy. We help clients reduce consumption, lower costs, and meet regulatory requirements including Building Regulations Part L and MEES (Minimum Energy Efficiency Standards).

Our approach includes:

• BMS commissioning and optimisation: Ensuring heating, cooling, and ventilation systems operate at peak efficiency
• Boiler servicing to Part L standards: Maintaining seasonal efficiency of ≥86% as required by Building Regulations
• LED lighting upgrades: Reducing electrical consumption by up to 70% compared to traditional lighting
• EPC improvement programmes: Supporting landlords to meet MEES requirements and improve tenant affordability

“Our annual boiler service programme helps clients achieve 15–25% energy cost savings compared to unserviced systems, while ensuring full Part L compliance.”

Carbon Reduction

We track and reduce greenhouse gas emissions across our operations and support clients in their own decarbonisation journeys.

Scope 1 (Direct Emissions) Our fleet and gas consumption. We’re transitioning to electric vehicles and optimising routes to reduce fuel consumption.

Scope 2 (Indirect Emissions) Our electricity consumption. We source 100% renewable electricity for our offices and facilities.

Scope 3 (Supply Chain) Emissions from our suppliers and materials. We prioritise local procurement and low-carbon materials where possible.

“All Services 4U is transitioning to 100% electric vehicles by 2030, targeting an 85% reduction in Scope 1 fleet emissions. We already source 100% renewable electricity for our offices.”

Waste Management

We operate comprehensive waste management protocols that comply with the Environmental Protection Act 1990 and support circular economy principles.

Our commitments:

• Waste segregation: Separating general, recycling, hazardous, and WEEE waste streams on every job
• Landfill diversion: Targeting ≥90% diversion from landfill across all operations
• Waste Transfer Notes: Maintaining full documentation and audit trails for every disposal
• Refurbishment over replacement: Extending asset life where safe and practical, reducing material consumption”We maintain ≥90% landfill diversion across all operations, with full Waste Transfer Note documentation for audit and compliance purposes.”

Fleet & Logistics

Our vehicle fleet is essential to service delivery, but it’s also our largest source of direct emissions. We’re actively transitioning to cleaner alternatives.

Current initiatives:

• EV transition roadmap: Phased replacement programme targeting 100% electric by 2030
• Route optimisation: Using technology to minimise unnecessary mileage
• Driver eco-training: Educating our teams on fuel-efficient driving techniques
• Telematics monitoring: Tracking and improving fleet efficiency in real-time

Social Commitment

Putting People First

Our social responsibilities extend to everyone affected by our work: the residents living in the buildings we maintain, our own workforce, the communities where we operate, and the suppliers we work with.

Resident Safety

Protecting residents is our primary obligation. Every service we deliver is designed to keep people safe in their homes.

“Our 14-day damp and mould response protocol meets Awaab’s Law requirements, with full photographic evidence and root cause documentation for regulatory and ombudsman defence.”

Community & Social Value

We believe in creating positive impact beyond the buildings we maintain.

Local Employment Over 60% of our workforce is recruited from the communities we serve, supporting local economies and reducing travel-related emissions.

Apprenticeships & Training We run ongoing apprenticeship programmes, developing the next generation of skilled tradespeople in plumbing, electrical, and gas disciplines.

SME Support We prioritise local subcontractors and small businesses, with fair payment terms (30 days) and no unreasonable retention practices.

Resident Education We provide energy-saving advice, waste segregation guides, and safety awareness materials to help residents live more sustainably and safely.

“Over 60% of our workforce is recruited locally, and we maintain active apprenticeship programmes across all core trades.”

Workforce Wellbeing

Our people are our greatest asset. We invest in their safety, development, and wellbeing.

Health & Safety Every team member receives comprehensive H&S training, including toolbox talks, risk assessment protocols, and competency card maintenance (Gas Safe, NICEIC, IPAF, PASMA).

Mental Health Support We provide access to Employee Assistance Programmes and promote open conversations about mental health.

Fair Employment We pay competitive wages, provide benefits packages, and maintain clear career progression pathways.

Diversity & Inclusion We’re committed to equal opportunities, with policies covering recruitment, progression, and workplace conduct.

Supply Chain Ethics

We hold our suppliers to the same standards we set for ourselves.

Modern Slavery We conduct due diligence on all suppliers and publish an annual Modern Slavery Statement in compliance with the Modern Slavery Act 2015.

Supplier Screening All subcontractors undergo pre-qualification checks covering health & safety, insurance, competency, and ethical standards.

Payment Practices We pay suppliers within 30 days and resolve disputes fairly and transparently.

Ongoing Monitoring We conduct regular supplier audits and performance reviews to ensure continued compliance.

Governance Commitment

Transparent, Accountable, Compliant

Good governance underpins everything we do. We operate with integrity, maintain full regulatory compliance, and report openly on our performance.

Regulatory Compliance

We operate across the full spectrum of UK property compliance, ensuring our clients meet their legal obligations.

“We maintain 100% certificate currency across fire, gas, electrical, and water hygiene compliance. Every service generates Golden Thread-ready evidence for Building Safety Act reporting.”

Transparency & Reporting

We believe in open communication with all stakeholders.

ESG Dashboard Clients receive access to real-time ESG performance data, including compliance status, environmental metrics, and social value indicators.

Quarterly Reporting We provide quarterly ESG updates covering progress against targets, incident analysis, and improvement initiatives.

Annual ESG Statement We publish an annual ESG statement summarising our performance, challenges, and commitments for the year ahead.

External Verification Our ISO certifications are subject to annual surveillance audits by accredited third-party certification bodies.

Ethical Conduct

We hold ourselves to the highest ethical standards.

Anti-Bribery Policy We operate a zero-tolerance policy on bribery and corruption, with clear guidance for all employees and suppliers.

Whistleblowing Policy We provide safe, confidential channels for anyone to raise concerns about unethical conduct without fear of retaliation.

Code of Conduct All employees and contractors are bound by our Code of Conduct, covering professional behaviour, conflicts of interest, and ethical decision-making.

Modern Slavery Statement We publish an annual statement detailing our approach to identifying and preventing modern slavery in our operations and supply chain.

Accountability

Clear accountability ensures our ESG commitments translate into action.

ESG Leadership We have designated ESG leads responsible for strategy, implementation, and reporting.

Target Setting We set annual ESG objectives with measurable KPIs, cascaded through the organisation.

Performance Reviews ESG performance is reviewed quarterly at management level and annually at board level.

Continuous Improvement We operate a continuous improvement cycle, using performance data to identify opportunities and drive progress.

How Our Services Deliver ESG Outcomes

Every PPM task we complete generates ESG value. Our evidence-first approach means that compliance, sustainability, and safety are documented and measurable.

Measuring What Matters

We track over 20 ESG metrics across all three pillars, with clear targets and transparent reporting.

Environmental KPIs

Social KPIs

Governance KPIs

ESG Value for Every Stakeholder

Our ESG framework delivers measurable value for everyone we work with.

For Boards & Non-Executive Directors

• ESG assurance dashboards for board reporting
• Regulator audit-ready evidence packs
• Reputation protection through demonstrated compliance
• Director liability mitigation through documented governance

For Property Managers & Managing Agents

• Portfolio-wide ESG reporting and analytics
• SLA compliance tracking with evidence
• Client retention through demonstrated responsibility
• Simplified data provision for client ESG reports

For Asset Directors & Finance Directors

• CAPEX planning with ESG considerations built in
• Energy cost reduction through efficiency programmes
• Green finance eligibility through documented credentials
• Asset value protection through compliance currency

For Insurers & Brokers

• Risk reduction evidence for underwriting
• Premium stability through proactive maintenance
• Claims prevention through documented safety regimes
• Pre-renewal compliance packs

For Lenders & Valuers

• EWS1/EPC compliance evidence
• Mortgageability assurance through certificate currency
• ESG due diligence support for lending decisions
• Refinancing evidence packs

For Residents

• Safe, well-maintained homes
• Reduced energy costs through efficiency
• Clear communication on works and safety
• Rapid response to complaints and concerns

Frequently Asked Questions

Partner with Us on ESG

Ready to integrate ESG into your property compliance strategy? Whether you’re looking to improve your environmental performance, strengthen resident safety, or demonstrate governance excellence, we can help.

Request an ESG Assessment We’ll review your current position and identify opportunities for improvement.

Download Our ESG Policy PDF A detailed guide to our commitments, metrics, and certifications.

Speak to Our Team Discuss how we can support your sustainability and compliance goals.

Last updated: December 2025

All Services 4U is committed to Environmental, Social, and Governance excellence. For questions about our ESG framework, please contact our team.