Health & Safety Policy

Our Health & Safety Commitment

We are committed to:

1. Preventing Harm: Ensuring no one is harmed as a result of our work activities
2. Complying with Legislation: Meeting or exceeding all applicable health and safety laws and regulations
3. Providing Safe Workplaces: Ensuring all workplaces under our control are safe and without risks to health
4. Safe Systems of Work: Implementing safe working procedures for all activities
5. Competent Workforce: Ensuring all employees and subcontractors are trained and competent
6. Consultation and Engagement: Involving workers in health and safety matters
7. Continuous Improvement: Setting objectives, measuring performance, and improving year on year

ISO 45001:2018 Certification

Our Occupational Health and Safety Management System is certified to ISO 45001:2018, the international standard for occupational health and safety. This certification demonstrates that we have implemented a systematic approach to managing health and safety risks and protecting our workers.

Our ISO 45001 system includes:

• Hazard identification and risk assessment
• Legal compliance register and monitoring
• Health and safety objectives and targets
• Operational controls and safe systems of work
• Emergency preparedness and response
• Incident investigation and corrective action
• Worker consultation and participation
• Internal audits and management review
• Continuous improvement

Certification Body: [Certification body name] Certificate Number: [Number] Valid Until: [Date]

Legal Compliance

We comply with all applicable health and safety legislation. Our legal register includes:

Legislation	Relevance
Health and Safety at Work etc. Act 1974	General duties to employees and others
Management of Health and Safety at Work Regulations 1999	Risk assessment, competent persons, arrangements
Construction (Design and Management) Regulations 2015	CDM duties for construction work
Work at Height Regulations 2005	Safe working at height
Control of Substances Hazardous to Health Regulations 2002	COSHH assessments and controls
Control of Asbestos Regulations 2012	Asbestos management and safe working
Provision and Use of Work Equipment Regulations 1998	Safe equipment and maintenance
Lifting Operations and Lifting Equipment Regulations 1998	Safe lifting operations
Personal Protective Equipment at Work Regulations 1992	PPE provision and use
Electricity at Work Regulations 1989	Electrical safety
Gas Safety (Installation and Use) Regulations 1998	Gas safety
Regulatory Reform (Fire Safety) Order 2005	Fire safety in workplaces
Control of Noise at Work Regulations 2005	Noise exposure and hearing protection
Control of Vibration at Work Regulations 2005	Hand-arm and whole-body vibration
Manual Handling Operations Regulations 1992	Safe manual handling
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013	RIDDOR reporting
Health and Safety (First-Aid) Regulations 1981	First aid provision
Working Time Regulations 1998	Working hours and rest breaks
Corporate Manslaughter and Corporate Homicide Act 2007	Corporate accountability

We maintain a legal register that is reviewed regularly to ensure ongoing compliance with new and amended legislation.

Organisation and Responsibilities

Health and safety is the responsibility of everyone in our organisation.

Managing Director

The Managing Director has ultimate responsibility for health and safety and is accountable for:

• Providing leadership and demonstrating commitment to health and safety
• Ensuring adequate resources are available for health and safety
• Setting health and safety policy and objectives
• Reviewing health and safety performance at board level
• Ensuring legal compliance

Health and Safety Manager

The Health and Safety Manager is responsible for:

• Day-to-day management of the health and safety system
• Providing competent health and safety advice
• Conducting and reviewing risk assessments
• Developing safe systems of work and procedures
• Managing the training programme
• Investigating incidents and implementing corrective actions
• Conducting audits and inspections
• Liaising with enforcing authorities
• Reporting to senior management on performance

Operations Manager

The Operations Manager is responsible for:

• Implementing health and safety arrangements in operations
• Ensuring risk assessments and method statements are in place
• Ensuring workers are competent and trained
• Providing adequate supervision
• Ensuring equipment is safe and maintained
• Monitoring compliance with procedures
• Reporting hazards, incidents, and near misses

Site Supervisors and Team Leaders

Site Supervisors and Team Leaders are responsible for:

• Supervising work safely on site
• Conducting site-specific risk assessments
• Briefing workers on hazards and controls
• Ensuring safe systems of work are followed
• Stopping unsafe work
• Reporting incidents, hazards, and concerns
• Maintaining good housekeeping

All Employees

All employees are responsible for:

• Taking reasonable care of their own health and safety
• Taking reasonable care of others who may be affected by their actions
• Cooperating with health and safety arrangements
• Following safe systems of work and procedures
• Using equipment and PPE correctly
• Reporting hazards, incidents, and near misses
• Not interfering with or misusing safety provisions
• Attending training and maintaining competence

Subcontractors

All subcontractors must:

• Comply with our health and safety requirements
• Provide evidence of competence and training
• Follow site rules and safe systems of work
• Provide their own risk assessments and method statements
• Report incidents and hazards
• Cooperate with our health and safety arrangements

Risk Assessment

Risk assessment is fundamental to our approach to health and safety.

Our Approach

• All work activities are subject to risk assessment
• Risk assessments identify hazards and evaluate risks
• Control measures are implemented to eliminate or reduce risks
• Risk assessments are documented and communicated to workers
• Assessments are reviewed regularly and when circumstances change

Types of Risk Assessment

Type	Purpose
Generic Risk Assessments	Standard assessments for routine activities
Site-Specific Risk Assessments	Assessments for specific sites and conditions
Task-Specific Risk Assessments	Assessments for particular tasks or operations
COSHH Assessments	Assessments for hazardous substances
Manual Handling Assessments	Assessments for lifting and handling tasks
DSE Assessments	Assessments for display screen equipment users
Fire Risk Assessments	Assessments for fire hazards in our premises
Noise and Vibration Assessments	Assessments for noise and vibration exposure

Risk Assessment Process

1. Identify Hazards: What could cause harm?
2. Identify Who Might Be Harmed: Employees, subcontractors, clients, public?
3. Evaluate Risks: How likely is harm and how severe?
4. Identify Control Measures: How can risks be eliminated or reduced?
5. Record Findings: Document the assessment
6. Implement Controls: Put measures in place
7. Review and Update: Keep assessments current

Safe Systems of Work

We implement safe systems of work for all activities to ensure work is carried out safely.

Method Statements

Method statements (safe systems of work) are prepared for all significant work activities, detailing:

• The work to be carried out
• Hazards and risks
• Control measures
• Sequence of operations
• Equipment and materials required
• Competency requirements
• Emergency procedures

RAMS (Risk Assessments and Method Statements)

For all contract work, we prepare or review RAMS that are:

• Specific to the site and task
• Communicated to all workers before work starts
• Signed off by workers to confirm understanding
• Available on site throughout the work
• Reviewed if conditions change

Permit to Work

We operate permit to work systems for high-risk activities including:

• Hot works (welding, burning, grinding)
• Confined space entry
• Electrical isolation
• Work on live systems
• Roof work
• Excavations

Significant Hazards and Controls

We have identified the significant hazards in our operations and implemented controls.

Working at Height

Working at height is one of the biggest causes of fatalities and serious injuries.

Our Controls:

• Avoid work at height where possible
• Use the safest means of access (scaffolds, MEWPs, podiums)
• Ladders used only for short-duration, low-risk work
• Edge protection and fall arrest systems where required
• IPAF and PASMA trained operatives
• Rescue plans for work at height
• Pre-use checks on all access equipment
• Weather monitoring for external work at height

Electrical Safety

Electrical work presents risks of electrocution, burns, and fire.

Our Controls:

• All electrical work by NICEIC qualified electricians
• Safe isolation procedures
• Lock-off and tagging systems
• Permit to work for live working (exceptional circumstances only)
• Portable appliance testing (PAT)
• Regular inspection of leads and equipment
• RCD protection for portable equipment
• 110V equipment on construction sites

Gas Safety

Gas work presents risks of explosion, fire, and carbon monoxide poisoning.

Our Controls:

• All gas work by Gas Safe registered engineers
• Competence verified for specific appliance categories
• Gas tightness testing before commissioning
• Flue gas analysis and safety checks
• Carbon monoxide detection
• Immediately Dangerous (ID) and At Risk (AR) procedures
• Gas escape procedures

Asbestos

Asbestos exposure causes serious lung diseases and cancer.

Our Controls:

• Asbestos awareness training for all operatives
• Check asbestos register before any intrusive work
• Do not disturb suspected asbestos-containing materials
• Stop work and report if asbestos suspected
• Licensed contractors for asbestos removal
• Non-licensed work by trained operatives with controls
• Air monitoring where required
• Decontamination procedures

Manual Handling

Manual handling causes musculoskeletal injuries.

Our Controls:

• Avoid manual handling where possible
• Use mechanical aids (trolleys, hoists, lifts)
• Manual handling assessments for significant tasks
• Training in safe lifting techniques
• Team handling for heavy or awkward loads
• Reduce load weights and improve grip where possible

Hazardous Substances (COSHH)

Hazardous substances can cause skin conditions, respiratory problems, and other ill health.

Our Controls:

• COSHH assessments for all hazardous substances
• Safety data sheets obtained and available
• Substitution with less hazardous alternatives where possible
• Engineering controls (ventilation, containment)
• Personal protective equipment
• Health surveillance where required
• Safe storage and disposal
• Emergency procedures for spills and exposure

Noise and Vibration

Noise causes hearing damage. Vibration causes hand-arm vibration syndrome (HAVS).

Our Controls:

• Noise and vibration assessments
• Select low-noise and low-vibration equipment
• Limit exposure duration
• Hearing protection in high-noise areas
• Anti-vibration gloves and equipment
• Health surveillance for exposed workers
• Training and awareness

Confined Spaces

Confined spaces present risks of asphyxiation, toxic atmosphere, and entrapment.

Our Controls:

• Avoid confined space entry where possible
• Confined space risk assessment
• Permit to work system
• Atmospheric testing and monitoring
• Ventilation where required
• Trained and competent personnel
• Emergency rescue arrangements
• Communication systems

Lone Working

Lone workers may be at increased risk and unable to summon help.

Our Controls:

• Lone working risk assessments
• Check-in procedures and monitoring
• Lone worker devices where appropriate
• Mobile phone communication
• Avoidance of high-risk lone working
• Training on personal safety
• Emergency contact procedures

Driving and Vehicle Safety

Driving is one of the highest-risk activities.

Our Controls:

• Valid driving licences checked
• Vehicle maintenance and inspections
• Pre-use vehicle checks by drivers
• Driver training and assessment
• Telematics monitoring
• Mobile phone policies (no handheld use)
• Journey planning and fatigue management
• Speed and behaviour monitoring
• Load security

Fire Safety

Fire can cause death, injury, and significant property damage.

Our Controls:

• Fire risk assessments for our premises
• Fire detection and alarm systems
• Fire extinguishers and firefighting equipment
• Emergency evacuation procedures
• Fire wardens and training
• Regular fire drills
• Hot work permits and controls
• Safe storage of flammable materials

Personal Protective Equipment (PPE)

PPE is provided where risks cannot be adequately controlled by other means.

Our Approach

• PPE is a last resort after other controls
• Risk assessments identify PPE requirements
• Suitable PPE is provided free of charge
• PPE is properly fitted and maintained
• Training is provided on correct use
• PPE use is monitored and enforced

Standard PPE Issue

All operatives are issued with:

• Safety footwear (steel toe cap, puncture resistant)
• Hi-visibility clothing
• Safety helmet (where required)
• Safety glasses or goggles
• Work gloves
• Hearing protection
• Knee pads

Task-specific PPE (respirators, harnesses, arc flash protection, etc.) is provided as required.

Training and Competence

We ensure all workers are trained and competent for their roles.

Training Programme

Training	Audience	Frequency
Health and safety induction	All new starters	On joining
Role-specific training	All employees	As required
Toolbox talks	Operatives	Regular (at least monthly)
Manual handling	Relevant staff	Induction + refresher
Working at height	Relevant staff	Induction + refresher
Asbestos awareness	All operatives	Induction + refresher
COSHH awareness	Relevant staff	Induction + refresher
Fire safety	All staff	Induction + annual
First aid	Designated first aiders	3-yearly + annual refresher
IPAF (MEWPs)	MEWP operators	5-yearly
PASMA (towers)	Tower users	5-yearly
Confined space	Relevant staff	3-yearly
Abrasive wheels	Relevant staff	As required
Driver training	All drivers	Induction + periodic

Competency Cards and Certifications

Our operatives hold relevant competency cards and certifications:

Certification	Scope
Gas Safe	Gas installation and maintenance
NICEIC	Electrical installation
IPAF	Mobile elevating work platforms
PASMA	Mobile access towers
CSCS	Construction skills
First Aid at Work	Designated first aiders
F-Gas	Refrigerant handling
Asbestos (Cat A/B/C)	Non-licensed asbestos work (where applicable)

Competence Verification

• Competency cards and certifications checked before work
• Training records maintained
• Expiry dates monitored and renewals scheduled
• Subcontractor competence verified at onboarding
• Supervision of inexperienced workers

Consultation and Worker Engagement

We consult with and engage workers on health and safety matters.

Consultation Arrangements

• Regular health and safety meetings
• Toolbox talks with two-way communication
• Safety representatives where elected
• Consultation on changes affecting health and safety
• Involvement in risk assessments and investigations
• Feedback encouraged and acted upon

Reporting Concerns

Workers are encouraged to report health and safety concerns without fear of reprisal.

Reporting channels:

• Direct to supervisor or manager
• Health and Safety Manager
• Confidential reporting line
• Anonymous reporting option

All concerns are investigated and feedback provided.

Incident Reporting and Investigation

We report, investigate, and learn from all incidents.

Reporting Requirements

All incidents must be reported, including:

• Injuries (however minor)
• Near misses
• Dangerous occurrences
• Occupational ill health
• Property damage
• Environmental incidents
• Violence or aggression

RIDDOR Reporting

We report to the HSE under RIDDOR:

• Fatalities
• Specified injuries (fractures, amputations, loss of sight, etc.)
• Over-7-day incapacitation injuries
• Occupational diseases
• Dangerous occurrences

Investigation

All incidents are investigated to:

• Establish the facts
• Identify root causes
• Determine corrective actions
• Prevent recurrence
• Share learning

Investigation depth is proportionate to actual and potential severity.

Learning and Improvement

• Investigation findings shared across the organisation
• Corrective actions tracked to completion
• Trends analysed and addressed
• Learning shared through toolbox talks and bulletins

Emergency Procedures

We have procedures to respond to emergencies.

Emergency Preparedness

• Emergency procedures documented for all premises
• First aiders and fire wardens trained
• First aid equipment provided and maintained
• Fire detection, alarm, and firefighting equipment
• Emergency contact information displayed
• Regular drills and exercises

Site Emergencies

For work on client sites:

• Site-specific emergency procedures reviewed
• Emergency contacts identified
• First aid and firefighting provisions confirmed
• Evacuation routes and assembly points known
• Emergency equipment locations identified

Specific Emergency Procedures

Emergency	Procedure
Fire	Raise alarm, evacuate, call fire service, do not re-enter
Gas leak/smell	Evacuate, ventilate, no ignition sources, call Gas Emergency
Electrical incident	Isolate supply, do not touch casualty if still in contact, call emergency services
Serious injury	First aid, call emergency services, preserve scene, report
Asbestos disturbance	Stop work, evacuate, seal area, report, arrange specialist assessment
Chemical spill	Evacuate if required, contain spill, clean up safely, report

Health and Wellbeing

We are committed to protecting and promoting worker health and wellbeing.

Occupational Health

• Health surveillance for workers exposed to specific hazards (noise, vibration, respiratory sensitisers)
• Pre-employment health screening where appropriate
• Fitness for work assessments
• Support for return to work after illness or injury
• Occupational health referrals where needed

Health Hazards

We control exposure to health hazards including:

• Hazardous substances (COSHH controls)
• Noise (hearing protection, health surveillance)
• Vibration (exposure limits, equipment selection, health surveillance)
• Asbestos (avoidance, controls, medical surveillance for significant exposure)
• Dust (extraction, respiratory protection)
• Manual handling (ergonomic controls)

Wellbeing

We support worker wellbeing through:

• Mental health awareness and support
• Employee Assistance Programme
• Stress risk assessment and management
• Work-life balance initiatives
• Reasonable workloads and working hours
• Supportive management culture

Drugs and Alcohol

• Zero tolerance for drugs and alcohol at work
• Policy communicated to all workers
• Testing may be conducted following incidents or where impairment suspected
• Support offered to workers with dependency issues

Subcontractor Management

We ensure subcontractors meet our health and safety standards.

Pre-Qualification

Before appointing subcontractors, we assess:

• Health and safety policy and management system
• Risk assessments and method statements
• Training and competence records
• Insurance (employers’ liability, public liability)
• Accident history and enforcement action
• References and past performance

Ongoing Management

• Subcontractors briefed on our requirements
• RAMS reviewed and approved before work
• Supervision and monitoring on site
• Non-conformances addressed
• Performance reviewed
• Right to stop unsafe work

Premises Safety

We ensure our offices, depots, and other premises are safe.

Workplace Safety

• Fire risk assessments and controls
• Means of escape maintained
• Fire detection, alarm, and firefighting equipment
• First aid provision
• Welfare facilities (toilets, washing, rest areas)
• Lighting, heating, ventilation
• Housekeeping and cleanliness
• Visitor management

Equipment Safety

• Work equipment maintained and inspected
• Statutory inspections (lifting equipment, pressure systems, electrical)
• PAT testing for portable appliances
• Defect reporting and repair
• Guarding and safety devices maintained

Monitoring and Measurement

We monitor and measure our health and safety performance.

Leading Indicators (Proactive)

Indicator	Target
Training completion rate	100%
Toolbox talk attendance	100%
Site inspections completed	As scheduled
Risk assessments reviewed	As scheduled
Near miss reporting	Increasing trend
Audit actions closed on time	100%
Safety observation reports	Increasing trend

Lagging Indicators (Reactive)

Indicator	Target
RIDDOR reportable incidents	Zero
Lost time injuries	Zero
All injuries (AFR)	Reducing trend
Days lost to injury	Reducing trend
Enforcement action	Zero
Insurance claims	Reducing trend

Inspections and Audits

• Site inspections by supervisors (ongoing)
• Management safety tours (monthly)
• Internal audits (at least annually)
• External surveillance audits (annually)
• Client audits (as required)

Performance Review

We review health and safety performance to drive improvement.

Management Review

Senior management reviews health and safety at least quarterly, considering:

• Incident and investigation reports
• Performance against objectives and targets
• Audit and inspection findings
• Legal compliance status
• Training and competence
• Consultation feedback
• Changes affecting health and safety
• Opportunities for improvement

Continuous Improvement

We are committed to continuous improvement through:

• Learning from incidents and near misses
• Benchmarking against industry standards
• Adopting best practice
• Investing in technology and equipment
• Listening to worker feedback
• Setting challenging but achievable targets

Communication

We communicate health and safety information effectively.

Internal Communication

• Health and safety policy displayed and available
• Toolbox talks and briefings
• Notice boards and posters
• Intranet and email updates
• Safety alerts for urgent issues
• Team meetings

External Communication

• Client communication on health and safety
• Liaison with enforcing authorities
• Reporting under RIDDOR
• Sharing learning with industry peers
• Responding to stakeholder enquiries

Documentation and Records

We maintain health and safety documentation and records.

Key Documents

• Health and Safety Policy
• Risk assessments and COSHH assessments
• Safe systems of work and method statements
• Training records
• Competency records and certifications
• Inspection and maintenance records
• Incident reports and investigation records
• Audit reports
• Meeting minutes
• Statutory examination certificates

Record Retention

Record Type	Retention Period
Risk assessments	Duration of activity + 3 years
Training records	Duration of employment + 6 years
Incident records	6 years (40 years for health surveillance)
Statutory examinations	2 years (lifting equipment), 5 years (pressure systems)
COSHH assessments	Duration of activity + 40 years
Health surveillance	40 years

Objectives and Targets

We set annual health and safety objectives to drive improvement.

Current Objectives

Objective	Target	Timeframe
Zero RIDDOR reportable incidents	Zero	Ongoing
Reduce lost time injuries	Year-on-year reduction	Ongoing
Training compliance	100% of required training completed	Ongoing
Near miss reporting	25% increase in reports	By end of year
Site inspection completion	100% as scheduled	Ongoing
Audit actions closure	100% on time	Ongoing
Toolbox talk completion	100% attendance	Ongoing
Management safety tours	Monthly by all managers	Ongoing

Review and Improvement

This policy is reviewed annually and updated as necessary.

Review Triggers

• Annual scheduled review
• Following significant incidents
• Changes in legislation
• Changes in our operations
• Audit findings
• Stakeholder feedback

Approval

This Health and Safety Policy has been approved by the Managing Director and is communicated to all employees, subcontractors, and relevant stakeholders.

Date: [Date]

Review Date: [Date + 1 year]

Contact

For health and safety enquiries or to report concerns:

Health and Safety Manager Email: health.safety@allservices4u.co.uk Phone: [Phone number]

Confidential Reporting Line Phone: [Hotline number]

Emergency (out of hours) Phone: [Emergency number]

All Services 4U is committed to the health, safety, and welfare of everyone affected by our activities. This policy is available to all interested parties on request.