The client reported a straightforward lockout at a residential property in Oxted, Surrey. However, the property featured a high-security door—the type of installation specifically designed to resist unauthorised entry, including the techniques used by opportunistic burglars.
High-security doors present a particular challenge for locksmiths. The same features that make them difficult for criminals to bypass also make legitimate access more complex. The options typically include:
- Non-destructive entry: Using professional techniques to open without damage
- Cylinder removal: Drilling out the lock cylinder (requires replacement)
- Destructive entry: Cutting or forcing (significant repair costs)
The preferred approach is always non-destructive where achievable, as it eliminates repair costs and allows the existing security hardware to remain in service.
The Response
Our locksmith attended the property and assessed the door and lock configuration. Despite the high-security specification, the locksmith was able to gain entry using non-destructive techniques—a testament to professional training and appropriate tools.
| Aspect | Outcome |
|---|---|
| Access Method | Non-destructive entry |
| Door Damage | None |
| Lock Damage | None |
| Security Status | Fully maintained |
| Lock Operation | Tested and confirmed working |
Following entry, the locksmith tested the lock to confirm it remained fully operational. The client was able to continue using their existing keys without any replacement or rekeying required.
The Value of Non-Destructive Entry
The benefits of non-destructive entry extend beyond avoiding immediate repair costs:
Cost Savings: High-security cylinders and door hardware can cost hundreds of pounds to replace. Non-destructive entry eliminates this expense entirely.
Time Efficiency: The client regains access immediately without waiting for replacement parts to be sourced or fitted.
Security Continuity: The existing security investment remains intact. There’s no period of reduced security while waiting for new hardware.
Key Retention: All existing keys continue to work. There’s no need to distribute new keys to family members, keyholders, or monitoring services.
