Social Value Statement
Creating Lasting Value for Communities. All Services 4U is committed to delivering social value through everything we do. We believe that successful businesses have a responsibility to contribute positively to the communities they serve. Our approach to social value goes beyond compliance — it is embedded in our strategy, our operations, and our culture. This statement sets out our social value commitments, our approach to measurement, and the outcomes we are delivering for communities across England and Wales.
Our Social Value Commitment
We are committed to:
- Local Employment: Creating jobs and opportunities in the communities we serve
- Skills Development: Investing in training, apprenticeships, and workforce development
- Community Inve: Strengthening local economies through our supply chain
- Environmental Sustainability: Protecting the environment for future generations
- Health and Wellbeing: Promoting the welfare of residents, employees, and communities
- Equality and Inclusion: Creating opportunities for underrepresented groups
The Social Value Act
The Public Services (Social Value) Act 2012 requires public sector organisations to consider social value when procuring services. We embrace this requirement and go further — embedding social value into all our contracts, not just those with public sector clients.
We align our social value approach with:
- The Social Value Act 2012
- PPN 06/20 (Taking Account of Social Value in Procurement)
- The National TOMs Framework (Themes, Outcomes, Measures)
- The UN Sustainable Development Goals
- Client-specific social value requirements
Social Value Themes
Our social value strategy is built around five core themes aligned with the National TOMs Framework.
Theme 1: Jobs and Employment
Creating opportunities for local people
We prioritise local employment, ensuring that communities benefit directly from the work we do in their area.
Our Commitments
| Commitment | Target |
| Local employment (within 30 miles of contract) | ≥60% of workforce |
| Employment of local unemployed people | Minimum 2 per major contract |
| Employment of long-term unemployed (12+ months) | Minimum 1 per major contract |
| Employment of NEETs (16-24 not in education, employment, or training) | Minimum 1 per major contract |
| Employment of veterans | Active recruitment |
| Employment of ex-offenders | Supported through partnerships |
| Employment of people with disabilities | Active recruitment |
Our Actions
- Partner with local Jobcentre Plus offices to advertise vacancies
- Work with local employment and skills providers
- Offer work placements and work trials
- Provide supported employment opportunities
- Remove unnecessary barriers in recruitment
- Offer flexible working arrangements
Outcomes Delivered
| Metric | [Current Year] |
| Total employees | [X] |
| Percentage employed locally | [X]% |
| Previously unemployed people hired | [X] |
| Long-term unemployed people hired | [X] |
| NEETs hired | [X] |
| Veterans employed | [X] |
| People with disabilities employed | [X] |
Theme 2: Skills and Training
Investing in workforce development
We invest in skills development to build a capable workforce and create opportunities for career progression.
Our Commitments
| Commitment | Target |
| Apprenticeship positions | Minimum 5% of workforce |
| Training hours per employee | ≥40 hours per year |
| Work experience placements | Minimum 4 per year |
| School/college engagement sessions | Minimum 6 per year |
| Apprenticeship completion rate | ≥90% |
| Internal promotion rate | ≥50% of vacancies |
Our Actions
- Run apprenticeship programmes in plumbing, electrical, and property maintenance
- Offer work experience placements to local schools and colleges
- Deliver careers talks and site visits for students
- Partner with training providers and colleges
- Support employees to gain additional qualifications
- Provide mentoring for apprentices and trainees
Apprenticeship Programme
| Trade | Current Apprentices | Completed (Last 3 Years) |
| Plumbing and heating | [X] | [X] |
| Electrical installation | [X] | [X] |
| Property maintenance | [X] | [X] |
| Business administration | [X] | [X] |
| Customer service | [X] | [X] |
| Total | [X] | [X] |
Outcomes Delivered
| Metric | [Current Year] |
| Apprentices employed | [X] |
| Apprenticeship completions | [X] |
| Training hours delivered | [X] |
| Work experience placements | [X] |
| School/college engagement sessions | [X] |
| Students engaged | [X] |
Theme 3: Supporting Local Businesses
Strengthening local economies
We support local economies by prioritising local suppliers, paying fairly and promptly, and helping small businesses grow.
Our Commitments
| Commitment | Target |
| Spend with local suppliers (within 30 miles) | ≥40% of addressable spend |
| Spend with SMEs | ≥60% of supply chain |
| Spend with social enterprises | Actively prioritised |
| Spend with VCSEs (voluntary, community, social enterprise) | Actively prioritised |
| Payment terms for SMEs | 30 days maximum |
| Prompt payment (within terms) | ≥95% |
Our Actions
- Actively seek local suppliers for goods and services
- Break contracts into lots accessible to smaller businesses
- Provide capacity building support for small suppliers
- Offer mentoring for SME subcontractors
- Maintain fair and prompt payment practices
- Remove unnecessary barriers to supplier qualification
- Advertise subcontract opportunities locally
Supply Chain Support
We support our supply chain through:
- Clear and fair contract terms
- No unreasonable retentions
- Payment within 30 days
- Early payment options for small suppliers
- Feedback on tender submissions
- Signposting to business support resources
Outcomes Delivered
| Metric | [Current Year] |
| Total supplier spend | £[X] |
| Spend with local suppliers | £[X] ([X]%) |
| Spend with SMEs | £[X] ([X]%) |
| Spend with social enterprises | £[X] |
| Spend with VCSEs | £[X] |
| Average payment time | [X] days |
| Prompt payment rate | [X]% |
Theme 4: Environmental Sustainability
Protecting the planet for future generations
We are committed to reducing our environmental impact and supporting the transition to a sustainable economy.
Our Commitments
| Commitment | Target |
| Carbon emissions reduction | 50% by 2030 (Scope 1 & 2) |
| Net Zero | By 2050 |
| Electric vehicle fleet | 100% by 2030 |
| Renewable electricity | 100% (achieved) |
| Waste diversion from landfill | ≥90% |
| Single-use plastic elimination | By 2025 |
Our Actions
- Transition fleet to electric vehicles
- Source 100% renewable electricity
- Implement waste segregation and recycling
- Reduce packaging and single-use plastics
- Choose sustainable materials where possible
- Support clients with energy efficiency improvements
- Calculate and report carbon emissions annually
- Engage supply chain on environmental standards
Environmental Outcomes
| Metric | Baseline | Current | Target |
| Carbon emissions (tCO2e) | [X] | [X] | 50% reduction by 2030 |
| Electric vehicles (%) | 0% | [X]% | 100% by 2030 |
| Renewable electricity (%) | 0% | 100% | 100% |
| Landfill diversion rate | [X]% | [X]% | ≥90% |
For full details, see our Carbon Reduction Plan.
Theme 5: Community and Wellbeing
Supporting healthier, stronger communities
We contribute to community wellbeing through charitable giving, volunteering, and supporting local initiatives.
Our Commitments
| Commitment | Target |
| Charitable donations | Minimum £[X] per year |
| Employee volunteering | 1 day per employee per year |
| Community projects supported | Minimum 4 per year |
| Charity partnerships | Minimum 2 active partnerships |
| Pro-bono services | Case-by-case support |
Our Actions
- Partner with local charities aligned to our values
- Provide employee volunteering days
- Support community events and initiatives
- Offer pro-bono or discounted services for community organisations
- Match employee fundraising
- Donate surplus materials where appropriate
- Participate in community clean-up and improvement projects
Charity Partnerships
We maintain ongoing partnerships with:
| Partner | Focus Area | Support Provided |
| [Local charity 1] | [Focus] | [Description] |
| [Local charity 2] | [Focus] | [Description] |
| [National charity] | [Focus] | [Description] |
Community Initiatives
Recent community initiatives include:
| Initiative | Description | Impact |
| [Initiative 1] | [Description] | [Impact] |
| [Initiative 2] | [Description] | [Impact] |
| [Initiative 3] | [Description] | [Impact] |
Outcomes Delivered
| Metric | [Current Year] |
| Charitable donations | £[X] |
| Employee volunteering hours | [X] |
| Community projects supported | [X] |
| Pro-bono service value | £[X] |
| Fundraising (employee + matched) | £[X] |
Resident and Client Impact
Our social value extends to the residents and communities where we work.
Resident Safety and Wellbeing
| Impact Area | Our Contribution |
| Fire safety | Protecting lives through compliant fire systems |
| Gas safety | Preventing carbon monoxide poisoning |
| Electrical safety | Reducing electrical fire and shock risks |
| Water hygiene | Protecting from Legionella |
| Damp and mould | Improving living conditions and health |
| Warm homes | Maintaining efficient heating systems |
Vulnerable Residents
We take particular care of vulnerable residents:
- Flexibility in appointment scheduling
- Clear communication and patience
- Safeguarding awareness and reporting
- Referral to support services where needed
- Priority response for vulnerable households
Resident Satisfaction
| Metric | Target | Current |
| Overall satisfaction | ≥4.5/5 | [X]/5 |
| Would recommend | ≥90% | [X]% |
| Complaints rate | <1% | [X]% |
| Complaints resolved at first stage | ≥85% | [X]% |
Equality, Diversity and Inclusion
Social value includes creating opportunities for underrepresented groups.
Workforce Diversity
We are committed to a diverse workforce that reflects the communities we serve.
| Metric | Current | Target |
| Female employees (overall) | [X]% | Increase |
| Female employees (technical roles) | [X]% | Increase |
| Employees from ethnic minorities | [X]% | Reflect local demographics |
| Employees with disabilities | [X]% | Increase |
| Employees aged 16-24 | [X]% | Maintain pipeline |
| Employees aged 50+ | [X]% | Value experience |
Inclusive Recruitment
We remove barriers and create opportunities through:
- Inclusive job advertising
- Diverse interview panels
- Flexible working options
- Guaranteed interview schemes for disabled applicants
- Partnerships with diversity-focused organisations
- Unconscious bias training for hiring managers
Pay Equity
We are committed to fair pay:
- Living Wage commitment (target)
- Gender pay gap monitoring
- Ethnicity pay gap monitoring
- Regular pay equity reviews
Supplier Diversity
We actively seek diverse suppliers:
- Women-owned businesses
- Minority-owned businesses
- Disability-owned businesses
- Social enterprises
- B Corps and purpose-driven businesses
Health and Wellbeing
We promote health and wellbeing for our employees and communities.
Employee Wellbeing
| Initiative | Description |
| Employee Assistance Programme | Confidential counselling and support |
| Mental health first aiders | Trained support within the workforce |
| Occupational health | Health surveillance and support |
| Flexible working | Work-life balance support |
| Health and safety | Safe working environment |
| Wellbeing initiatives | Health campaigns, fitness support |
Community Health Impact
Our services contribute to community health:
| Service | Health Impact |
| Gas safety | Prevention of CO poisoning |
| Damp and mould remediation | Respiratory health improvement |
| Heating maintenance | Fuel poverty reduction, warmth |
| Water hygiene | Legionella prevention |
| Fire safety | Life protection |
| Electrical safety | Injury prevention |
Measuring Social Value
We measure social value using recognised frameworks and methodologies.
Measurement Framework
We use the National TOMs (Themes, Outcomes, Measures) Framework to quantify our social value.
Social Value Calculation
| Theme | Proxy Value per Unit | Units Delivered | Total Value |
| Local employment | £[X] per FTE | [X] FTEs | £[X] |
| Unemployed into work | £[X] per person | [X] people | £[X] |
| Apprenticeships | £[X] per apprentice | [X] apprentices | £[X] |
| Training hours | £[X] per hour | [X] hours | £[X] |
| Work experience | £[X] per week | [X] weeks | £[X] |
| School engagement | £[X] per session | [X] sessions | £[X] |
| Local spend | £[X] per £1 spent | £[X] | £[X] |
| SME spend | £[X] per £1 spent | £[X] | £[X] |
| Volunteering | £[X] per hour | [X] hours | £[X] |
| Charitable donations | £1 per £1 | £[X] | £[X] |
| Carbon reduction | £[X] per tCO2e | [X] tCO2e | £[X] |
| Total Social Value | £[X] |
Social Return on Investment
| Metric | Value |
| Total social value generated | £[X] |
| Contract value | £[X] |
| Social value as % of contract | [X]% |
| Social value per £1 spent | £[X] |
Governance and Accountability
Social Value Governance
| Role | Responsibility |
| Managing Director | Overall accountability for social value strategy |
| Operations Director | Delivery of operational social value commitments |
| HR Manager | Employment, training, and diversity commitments |
| Procurement Manager | Supply chain social value |
| Compliance Manager | Monitoring, reporting, and verification |
| Contract Managers | Contract-specific social value delivery |
Contract-Level Delivery
For each contract, we:
- Identify social value opportunities
- Set contract-specific targets
- Assign responsibility for delivery
- Monitor progress regularly
- Report to clients as required
- Capture evidence and outcomes
Reporting
| Report | Frequency | Audience |
| Contract social value reports | As per contract | Clients |
| Quarterly social value summary | Quarterly | Management |
| Annual Social Value Statement | Annually | Public |
| TOMs data submission | As required | Clients |
Continuous Improvement
We continuously improve our social value approach.
Annual Review
We review our social value performance annually to:
- Assess progress against targets
- Identify areas for improvement
- Set new targets and initiatives
- Share learning and best practice
- Update this statement
Stakeholder Engagement
We engage stakeholders in developing our approach:
- Client feedback on social value priorities
- Employee input on community initiatives
- Community consultation on local needs
- Supplier engagement on supply chain impact
- Charity partner feedback
Innovation
We seek new ways to create social value:
- Piloting new initiatives
- Learning from best practice
- Adopting new measurement approaches
- Responding to emerging needs
- Collaborating with partners
Social Value Pledges
Our Pledges
We make the following pledges on social value:
| Pledge | Commitment |
| Local Jobs | At least 60% of our workforce will be employed locally |
| Apprenticeships | We will maintain apprenticeship positions at 5% of our workforce |
| Prompt Payment | We will pay 95% of invoices within 30 days |
| Local Spend | At least 40% of our supply chain spend will be local |
| Environment | We will achieve Net Zero by 2050 |
| Community | Every employee will have one volunteering day per year |
| Training | Every employee will receive at least 40 hours training per year |
| Living Wage | We are committed to paying the Real Living Wage |
Contract-Specific Commitments
For individual contracts, we develop specific social value commitments based on:
- Client priorities and requirements
- Local needs and opportunities
- Contract size and duration
- Community stakeholders
- Available partnerships
We work with clients to agree meaningful, measurable, and achievable commitments.
Case Studies
Case Study 1: Local Apprenticeship Success
Challenge: Skills shortage in gas engineering
Action: We partnered with [Local College] to develop a gas engineering apprenticeship programme, recruiting apprentices from the local community.
Outcome:
- [X] apprentices recruited over [X] years
- [X]% completion rate
- [X]% retained as qualified engineers
- Social value generated: £[X]
Quote: “[Quote from apprentice or manager]”
Case Study 2: Community Partnership
Challenge: Supporting vulnerable residents during winter
Action: We partnered with [Local Charity] to provide emergency heating repairs for vulnerable residents.
Outcome:
- [X] households supported
- [X] emergency repairs completed
- £[X] value of donated services
- Improved warmth and wellbeing for vulnerable residents
Quote: “[Quote from charity partner or resident]”
Case Study 3: Local Supply Chain Development
Challenge: Limited local supplier capacity for specialist services
Action: We identified and mentored a local SME, providing support to build their capability and offering a pathway to becoming an approved subcontractor.
Outcome:
- SME achieved required accreditations
- [X] jobs created locally
- £[X] contract value awarded
- Ongoing mentoring relationship
Quote: “[Quote from supplier]”
Alignment with UN Sustainable Development Goals
Our social value approach contributes to the following UN Sustainable Development Goals:
| Goal | Our Contribution |
| Goal 1: No Poverty | Creating local employment, paying fair wages |
| Goal 3: Good Health and Wellbeing | Safe homes, employee wellbeing programmes |
| Goal 4: Quality Education | Apprenticeships, training, school engagement |
| Goal 5: Gender Equality | Equal opportunities, addressing gender pay gap |
| Goal 7: Affordable and Clean Energy | Energy efficiency services, renewable electricity |
| Goal 8: Decent Work and Economic Growth | Local employment, fair pay, SME support |
| Goal 10: Reduced Inequalities | Inclusive recruitment, supplier diversity |
| Goal 11: Sustainable Cities and Communities | Safe, efficient buildings, community investment |
| Goal 12: Responsible Consumption and Production | Waste reduction, sustainable procurement |
| Goal 13: Climate Action | Carbon reduction, Net Zero commitment |
Contact
For enquiries about our social value approach:
Compliance Manager Email: socialvalue@allservices4u.co.uk Phone: [Phone number]
For charity and community partnership enquiries:
Community Partnerships Email: community@allservices4u.co.uk
Document Control
| Version | Date | Changes |
| 1.0 | [Date] | Initial publication |
Review Date: [Date + 1 year]
Approval
This Social Value Statement has been approved by the Managing Director.
Signed:
[Name] Managing Director All Services 4U
Date: [Date]
Summary
Our Social Value at a Glance
| Theme | Key Commitment | Current Performance |
| Jobs | 60% local employment | [X]% |
| Skills | 5% apprenticeship positions | [X]% |
| Local Business | 40% local spend | [X]% |
| Environment | Net Zero by 2050 | On track |
| Community | 1 volunteering day per employee | [X] hours delivered |
Total Social Value Generated
| Period | Social Value |
| [Current Year] | £[X] |
| [Previous Year] | £[X] |
| Cumulative (3 years) | £[X] |
Our Commitment
We are committed to creating lasting social value in every community we serve. This is not a box-ticking exercise — it is central to who we are and how we operate.
All Services 4U is committed to delivering social value that makes a real difference to people and communities. We believe that business success and social impact go hand in hand.
- Our Social Value Commitment
- The Social Value Act
- Social Value Themes
- Resident and Client Impact
- Equality, Diversity and Inclusion
- Health and Wellbeing
- Measuring Social Value
- Governance and Accountability
- Continuous Improvement
- Social Value Pledges
- Case Studies
- Alignment with UN Sustainable Development Goals
- Contact
- Document Control
- Approval
- Summary