Social Value Statement

Creating Lasting Value for Communities

All Services 4U is committed to delivering social value through everything we do. We believe that successful businesses have a responsibility to contribute positively to the communities they serve. Our approach to social value goes beyond compliance — it is embedded in our strategy, our operations, and our culture.

This statement sets out our social value commitments, our approach to measurement, and the outcomes we are delivering for communities across England and Wales.

Our Social Value Commitment

We are committed to:

1. Local Employment: Creating jobs and opportunities in the communities we serve
2. Skills Development: Investing in training, apprenticeships, and workforce development
3. Community Inve: Strengthening local economies through our supply chain
4. Environmental Sustainability: Protecting the environment for future generations
5. Health and Wellbeing: Promoting the welfare of residents, employees, and communities
6. Equality and Inclusion: Creating opportunities for underrepresented groups

The Social Value Act

The Public Services (Social Value) Act 2012 requires public sector organisations to consider social value when procuring services. We embrace this requirement and go further — embedding social value into all our contracts, not just those with public sector clients.

We align our social value approach with:

• The Social Value Act 2012
• PPN 06/20 (Taking Account of Social Value in Procurement)
• The National TOMs Framework (Themes, Outcomes, Measures)
• The UN Sustainable Development Goals
• Client-specific social value requirements

Social Value Themes

Our social value strategy is built around five core themes aligned with the National TOMs Framework.

Theme 1: Jobs and Employment

Creating opportunities for local people

We prioritise local employment, ensuring that communities benefit directly from the work we do in their area.

Our Commitments

Commitment	Target
Local employment (within 30 miles of contract)	≥60% of workforce
Employment of local unemployed people	Minimum 2 per major contract
Employment of long-term unemployed (12+ months)	Minimum 1 per major contract
Employment of NEETs (16-24 not in education, employment, or training)	Minimum 1 per major contract
Employment of veterans	Active recruitment
Employment of ex-offenders	Supported through partnerships
Employment of people with disabilities	Active recruitment

Our Actions

• Partner with local Jobcentre Plus offices to advertise vacancies
• Work with local employment and skills providers
• Offer work placements and work trials
• Provide supported employment opportunities
• Remove unnecessary barriers in recruitment
• Offer flexible working arrangements

Outcomes Delivered

Metric	[Current Year]
Total employees	[X]
Percentage employed locally	[X]%
Previously unemployed people hired	[X]
Long-term unemployed people hired	[X]
NEETs hired	[X]
Veterans employed	[X]
People with disabilities employed	[X]

Theme 2: Skills and Training

Investing in workforce development

We invest in skills development to build a capable workforce and create opportunities for career progression.

Our Commitments

Commitment	Target
Apprenticeship positions	Minimum 5% of workforce
Training hours per employee	≥40 hours per year
Work experience placements	Minimum 4 per year
School/college engagement sessions	Minimum 6 per year
Apprenticeship completion rate	≥90%
Internal promotion rate	≥50% of vacancies

Our Actions

• Run apprenticeship programmes in plumbing, electrical, and property maintenance
• Offer work experience placements to local schools and colleges
• Deliver careers talks and site visits for students
• Partner with training providers and colleges
• Support employees to gain additional qualifications
• Provide mentoring for apprentices and trainees

Apprenticeship Programme

Trade	Current Apprentices	Completed (Last 3 Years)
Plumbing and heating	[X]	[X]
Electrical installation	[X]	[X]
Property maintenance	[X]	[X]
Business administration	[X]	[X]
Customer service	[X]	[X]
Total	[X]	[X]

Outcomes Delivered

Metric	[Current Year]
Apprentices employed	[X]
Apprenticeship completions	[X]
Training hours delivered	[X]
Work experience placements	[X]
School/college engagement sessions	[X]
Students engaged	[X]

Theme 3: Supporting Local Businesses

Strengthening local economies

We support local economies by prioritising local suppliers, paying fairly and promptly, and helping small businesses grow.

Our Commitments

Commitment	Target
Spend with local suppliers (within 30 miles)	≥40% of addressable spend
Spend with SMEs	≥60% of supply chain
Spend with social enterprises	Actively prioritised
Spend with VCSEs (voluntary, community, social enterprise)	Actively prioritised
Payment terms for SMEs	30 days maximum
Prompt payment (within terms)	≥95%

Our Actions

• Actively seek local suppliers for goods and services
• Break contracts into lots accessible to smaller businesses
• Provide capacity building support for small suppliers
• Offer mentoring for SME subcontractors
• Maintain fair and prompt payment practices
• Remove unnecessary barriers to supplier qualification
• Advertise subcontract opportunities locally

Supply Chain Support

We support our supply chain through:

• Clear and fair contract terms
• No unreasonable retentions
• Payment within 30 days
• Early payment options for small suppliers
• Feedback on tender submissions
• Signposting to business support resources

Outcomes Delivered

Metric	[Current Year]
Total supplier spend	£[X]
Spend with local suppliers	£[X] ([X]%)
Spend with SMEs	£[X] ([X]%)
Spend with social enterprises	£[X]
Spend with VCSEs	£[X]
Average payment time	[X] days
Prompt payment rate	[X]%

Theme 4: Environmental Sustainability

Protecting the planet for future generations

We are committed to reducing our environmental impact and supporting the transition to a sustainable economy.

Our Commitments

Commitment	Target
Carbon emissions reduction	50% by 2030 (Scope 1 & 2)
Net Zero	By 2050
Electric vehicle fleet	100% by 2030
Renewable electricity	100% (achieved)
Waste diversion from landfill	≥90%
Single-use plastic elimination	By 2025

Our Actions

• Transition fleet to electric vehicles
• Source 100% renewable electricity
• Implement waste segregation and recycling
• Reduce packaging and single-use plastics
• Choose sustainable materials where possible
• Support clients with energy efficiency improvements
• Calculate and report carbon emissions annually
• Engage supply chain on environmental standards

Environmental Outcomes

Metric	Baseline	Current	Target
Carbon emissions (tCO2e)	[X]	[X]	50% reduction by 2030
Electric vehicles (%)	0%	[X]%	100% by 2030
Renewable electricity (%)	0%	100%	100%
Landfill diversion rate	[X]%	[X]%	≥90%

For full details, see our Carbon Reduction Plan.

Theme 5: Community and Wellbeing

Supporting healthier, stronger communities

We contribute to community wellbeing through charitable giving, volunteering, and supporting local initiatives.

Our Commitments

Commitment	Target
Charitable donations	Minimum £[X] per year
Employee volunteering	1 day per employee per year
Community projects supported	Minimum 4 per year
Charity partnerships	Minimum 2 active partnerships
Pro-bono services	Case-by-case support

Our Actions

• Partner with local charities aligned to our values
• Provide employee volunteering days
• Support community events and initiatives
• Offer pro-bono or discounted services for community organisations
• Match employee fundraising
• Donate surplus materials where appropriate
• Participate in community clean-up and improvement projects

Charity Partnerships

We maintain ongoing partnerships with:

Partner	Focus Area	Support Provided
[Local charity 1]	[Focus]	[Description]
[Local charity 2]	[Focus]	[Description]
[National charity]	[Focus]	[Description]

Community Initiatives

Recent community initiatives include:

Initiative	Description	Impact
[Initiative 1]	[Description]	[Impact]
[Initiative 2]	[Description]	[Impact]
[Initiative 3]	[Description]	[Impact]

Outcomes Delivered

Metric	[Current Year]
Charitable donations	£[X]
Employee volunteering hours	[X]
Community projects supported	[X]
Pro-bono service value	£[X]
Fundraising (employee + matched)	£[X]

Resident and Client Impact

Our social value extends to the residents and communities where we work.

Resident Safety and Wellbeing

Impact Area	Our Contribution
Fire safety	Protecting lives through compliant fire systems
Gas safety	Preventing carbon monoxide poisoning
Electrical safety	Reducing electrical fire and shock risks
Water hygiene	Protecting from Legionella
Damp and mould	Improving living conditions and health
Warm homes	Maintaining efficient heating systems

Vulnerable Residents

We take particular care of vulnerable residents:

• Flexibility in appointment scheduling
• Clear communication and patience
• Safeguarding awareness and reporting
• Referral to support services where needed
• Priority response for vulnerable households

Resident Satisfaction

Metric	Target	Current
Overall satisfaction	≥4.5/5	[X]/5
Would recommend	≥90%	[X]%
Complaints rate	<1%	[X]%
Complaints resolved at first stage	≥85%	[X]%

Equality, Diversity and Inclusion

Social value includes creating opportunities for underrepresented groups.

Workforce Diversity

We are committed to a diverse workforce that reflects the communities we serve.

Metric	Current	Target
Female employees (overall)	[X]%	Increase
Female employees (technical roles)	[X]%	Increase
Employees from ethnic minorities	[X]%	Reflect local demographics
Employees with disabilities	[X]%	Increase
Employees aged 16-24	[X]%	Maintain pipeline
Employees aged 50+	[X]%	Value experience

Inclusive Recruitment

We remove barriers and create opportunities through:

• Inclusive job advertising
• Diverse interview panels
• Flexible working options
• Guaranteed interview schemes for disabled applicants
• Partnerships with diversity-focused organisations
• Unconscious bias training for hiring managers

Pay Equity

We are committed to fair pay:

• Living Wage commitment (target)
• Gender pay gap monitoring
• Ethnicity pay gap monitoring
• Regular pay equity reviews

Supplier Diversity

We actively seek diverse suppliers:

• Women-owned businesses
• Minority-owned businesses
• Disability-owned businesses
• Social enterprises
• B Corps and purpose-driven businesses

Health and Wellbeing

We promote health and wellbeing for our employees and communities.

Employee Wellbeing

Initiative	Description
Employee Assistance Programme	Confidential counselling and support
Mental health first aiders	Trained support within the workforce
Occupational health	Health surveillance and support
Flexible working	Work-life balance support
Health and safety	Safe working environment
Wellbeing initiatives	Health campaigns, fitness support

Community Health Impact

Our services contribute to community health:

Service	Health Impact
Gas safety	Prevention of CO poisoning
Damp and mould remediation	Respiratory health improvement
Heating maintenance	Fuel poverty reduction, warmth
Water hygiene	Legionella prevention
Fire safety	Life protection
Electrical safety	Injury prevention

Measuring Social Value

We measure social value using recognised frameworks and methodologies.

Measurement Framework

We use the National TOMs (Themes, Outcomes, Measures) Framework to quantify our social value.

Social Value Calculation

Theme	Proxy Value per Unit	Units Delivered	Total Value
Local employment	£[X] per FTE	[X] FTEs	£[X]
Unemployed into work	£[X] per person	[X] people	£[X]
Apprenticeships	£[X] per apprentice	[X] apprentices	£[X]
Training hours	£[X] per hour	[X] hours	£[X]
Work experience	£[X] per week	[X] weeks	£[X]
School engagement	£[X] per session	[X] sessions	£[X]
Local spend	£[X] per £1 spent	£[X]	£[X]
SME spend	£[X] per £1 spent	£[X]	£[X]
Volunteering	£[X] per hour	[X] hours	£[X]
Charitable donations	£1 per £1	£[X]	£[X]
Carbon reduction	£[X] per tCO2e	[X] tCO2e	£[X]
Total Social Value			£[X]

Social Return on Investment

Metric	Value
Total social value generated	£[X]
Contract value	£[X]
Social value as % of contract	[X]%
Social value per £1 spent	£[X]

Governance and Accountability

Social Value Governance

Role	Responsibility
Managing Director	Overall accountability for social value strategy
Operations Director	Delivery of operational social value commitments
HR Manager	Employment, training, and diversity commitments
Procurement Manager	Supply chain social value
Compliance Manager	Monitoring, reporting, and verification
Contract Managers	Contract-specific social value delivery

Contract-Level Delivery

For each contract, we:

• Identify social value opportunities
• Set contract-specific targets
• Assign responsibility for delivery
• Monitor progress regularly
• Report to clients as required
• Capture evidence and outcomes

Reporting

Report	Frequency	Audience
Contract social value reports	As per contract	Clients
Quarterly social value summary	Quarterly	Management
Annual Social Value Statement	Annually	Public
TOMs data submission	As required	Clients

Continuous Improvement

We continuously improve our social value approach.

Annual Review

We review our social value performance annually to:

• Assess progress against targets
• Identify areas for improvement
• Set new targets and initiatives
• Share learning and best practice
• Update this statement

Stakeholder Engagement

We engage stakeholders in developing our approach:

• Client feedback on social value priorities
• Employee input on community initiatives
• Community consultation on local needs
• Supplier engagement on supply chain impact
• Charity partner feedback

Innovation

We seek new ways to create social value:

• Piloting new initiatives
• Learning from best practice
• Adopting new measurement approaches
• Responding to emerging needs
• Collaborating with partners

Social Value Pledges

Our Pledges

We make the following pledges on social value:

Pledge	Commitment
Local Jobs	At least 60% of our workforce will be employed locally
Apprenticeships	We will maintain apprenticeship positions at 5% of our workforce
Prompt Payment	We will pay 95% of invoices within 30 days
Local Spend	At least 40% of our supply chain spend will be local
Environment	We will achieve Net Zero by 2050
Community	Every employee will have one volunteering day per year
Training	Every employee will receive at least 40 hours training per year
Living Wage	We are committed to paying the Real Living Wage

Contract-Specific Commitments

For individual contracts, we develop specific social value commitments based on:

• Client priorities and requirements
• Local needs and opportunities
• Contract size and duration
• Community stakeholders
• Available partnerships

We work with clients to agree meaningful, measurable, and achievable commitments.

Case Studies

Case Study 1: Local Apprenticeship Success

Challenge: Skills shortage in gas engineering

Action: We partnered with [Local College] to develop a gas engineering apprenticeship programme, recruiting apprentices from the local community.

Outcome:

• [X] apprentices recruited over [X] years
• [X]% completion rate
• [X]% retained as qualified engineers
• Social value generated: £[X]

Quote: “[Quote from apprentice or manager]”

Case Study 2: Community Partnership

Challenge: Supporting vulnerable residents during winter

Action: We partnered with [Local Charity] to provide emergency heating repairs for vulnerable residents.

Outcome:

• [X] households supported
• [X] emergency repairs completed
• £[X] value of donated services
• Improved warmth and wellbeing for vulnerable residents

Quote: “[Quote from charity partner or resident]”

Case Study 3: Local Supply Chain Development

Challenge: Limited local supplier capacity for specialist services

Action: We identified and mentored a local SME, providing support to build their capability and offering a pathway to becoming an approved subcontractor.

Outcome:

• SME achieved required accreditations
• [X] jobs created locally
• £[X] contract value awarded
• Ongoing mentoring relationship

Quote: “[Quote from supplier]”

Alignment with UN Sustainable Development Goals

Our social value approach contributes to the following UN Sustainable Development Goals:

Goal	Our Contribution
Goal 1: No Poverty	Creating local employment, paying fair wages
Goal 3: Good Health and Wellbeing	Safe homes, employee wellbeing programmes
Goal 4: Quality Education	Apprenticeships, training, school engagement
Goal 5: Gender Equality	Equal opportunities, addressing gender pay gap
Goal 7: Affordable and Clean Energy	Energy efficiency services, renewable electricity
Goal 8: Decent Work and Economic Growth	Local employment, fair pay, SME support
Goal 10: Reduced Inequalities	Inclusive recruitment, supplier diversity
Goal 11: Sustainable Cities and Communities	Safe, efficient buildings, community investment
Goal 12: Responsible Consumption and Production	Waste reduction, sustainable procurement
Goal 13: Climate Action	Carbon reduction, Net Zero commitment

Contact

For enquiries about our social value approach:

Compliance Manager Email: socialvalue@allservices4u.co.uk Phone: [Phone number]

For charity and community partnership enquiries:

Community Partnerships Email: community@allservices4u.co.uk

Document Control

Version	Date	Changes
1.0	[Date]	Initial publication

Review Date: [Date + 1 year]

Approval

This Social Value Statement has been approved by the Managing Director.

Signed:

[Name] Managing Director All Services 4U

Date: [Date]

Summary

Our Social Value at a Glance

Theme	Key Commitment	Current Performance
Jobs	60% local employment	[X]%
Skills	5% apprenticeship positions	[X]%
Local Business	40% local spend	[X]%
Environment	Net Zero by 2050	On track
Community	1 volunteering day per employee	[X] hours delivered

Total Social Value Generated

Period	Social Value
[Current Year]	£[X]
[Previous Year]	£[X]
Cumulative (3 years)	£[X]

Our Commitment

We are committed to creating lasting social value in every community we serve. This is not a box-ticking exercise — it is central to who we are and how we operate.

All Services 4U is committed to delivering social value that makes a real difference to people and communities. We believe that business success and social impact go hand in hand.